We are excited you have chosen KWI as your stationer. Everything we offer is handmade, designed and created for you. This is a contractual agreement between “Krystals Wedding Invitations” also known as “KWI, we, us” and “the client” also known as “you and your” within this document.
ESTIMATES FOR CUSTOM BESPOKE INVITATIONS
A formal estimate will be created for your project based off of our initial in-person office consultation. Any changes to the design or quantity will require a revised estimate. Should the quantity you need is less than what the estimate states and a retainer is remitted, then the difference in cost will act as a credit towards your remaining balance. Should you need more invitations than what the estimate states and a retainer is remitted, then the difference in cost will be added to your remaining balance.
DEPOSIT/PAYMENT FOR CUSTOM BESPOKE INVITATIONS
A non-refundable 50% deposit is required when this Agreement is signed and returned to KWI. This 50% deposit is 50% of the “total estimate” and is paid prior to design work and the purchasing of materials needed to complete the project. Design work and project materials are then ordered once this retainer is received. The remainder 50% of the “total estimate,” plus shipping charges if applicable, will be due upon completion of the project; either at the time of pickup or immediately prior to shipping. Remaining payment must be remitted at the time of pickup or before shipping.
Payment can be made by credit card (online invoice), Venmo (app), Zelle (bank transfer), or cash (in person).
A “Client Information Form” is sent to you to fill out all necessary wedding details and returned to KWI to begin the proofing process. We will go through a series of digital proofs via email or text. We don’t set limits as to how many proof revisions are allowed however It is important that each proof progresses to finalizing the design therefore it is imperative that the information provided prior to the first proof is correct. The faster we get through this process, the sooner we can begin production.
Proofing process usually takes about a week depending on response time; if for some reason the proofing process takes longer than expected, your order will be delayed. Checking email frequently is encouraged to speed up this process.
APPROVING YOUR PROOFS
It is your responsibility to carefully proofread for spelling, grammar, punctuation, and wording. Mass production will not begin until a final approval is given by you via email/text. What you see in the proofs is what will be printed. Once the invitations are printed, any error or changes made by the client will be the expense of the client. Of course, if the error is our fault, we will reprint at no cost to you. Please note that colors may differ slightly between various computer screens.
After proofs are approved, most invitations take about three (3) to four (4) weeks to create depending on the time of order, quantity of order and the intricacy of the order. Your order may be delayed if unforeseen circumstances, supplier errors, items that may be backordered or any means that make it impossible for us to complete your order by the estimated timeframe. We will notify you should this happen and how much it will affect the delivery timeframe.
Should you change your mind during the proofing stage and would like a whole new design, a non-refundable design fee of $100 is required to restart. This charge is separate from the cost of the order and will restart the proofing process but will delay production. Should you change your mind on the materials initially ordered, the cost of new materials will be assessed and billed accordingly. This will delay the delivery timeframe.
Orders are shipped free over $500. If you wish for KWI to mail out the invitation to your guests, then the cost of postage per invitation and delivery fee of $20 will be billed to you separately. Invitations will not be dropped off to the post office until payment is received.
ENVELOPE ADDRESSING – IF APPLICABLE
An “Envelope Addressing Template” will be sent to you via email. The template will have instructions on how to type out the guest addresses. Please make sure ALL guest names and addresses are correct and all abbreviations are spelled before sending it back to us. If receiving the guest address list is taking longer than expected then the estimated order completion timeframe may be delayed.
CUSTOM POSTAGE – IF APPLICABLE
We can design a custom postage for you or we can order pre-designed ones. Custom designed postage will be charged a $30 design fee which is separate from the postage cost. Custom postage and pre-designed postage are ordered through a third-party website. You are responsible for all fees associated in ordering custom postage. Should you wish to add this service after the deposit is remitted, a separate invoice will be emailed to you. Payment is required to order custom postage. There is no refund/cancellation once payment is received and order is sent in.
CLIENT APPRECIATION DISCOUNT
We appreciate your support in our business. By ordering your wedding invitations from KWI, you automatically receive 10% off your coordinating stationery to create a cohesive look for your big day! This offer can only be used once.
CUSTOM LASER CUT/ENGRAVED PROJECTS
All laser cut and engrave projects are created custom for you. A nonrefundable 50% deposit of the total is required to begin design work. The remaining balance is due after proofs are approved. Your order will not go into production until the order is fully paid. The deposit will be forfeited and contract terminated If the final payment is not remitted. There is no cancellation on custom laser cut and engraved projects.
Due to the nature of everything custom/personalized creations by KWI, there are no returns or exchanges.
We understand that plans may change unexpectedly. If the wedding is postponed, we will hold your order until further notice is provided to us. If this request for hold occurs during or after production, a design fee or change of material fee will incur. You are responsible for all additional fees incurred for reproduction.
“FORCE MAJEURE CLAUSE”
If a hold has to happen due to but not limited to: unforeseen circumstances, “acts of God,” such as severe acts of nature or weather events including floods, fires, earthquakes, hurricanes, or explosions; war, acts of terrorism, epidemics and pandemics in which it affects the ability to complete the order or causes a wedding postponement then all orders will be placed on hold until a time where work can be resumed. If this happens after proofs are approved and in the middle or after printing but before assembly, a discounted fee will be offered to reprint any cards already printed. If this happens after invitations are fully assembled and waiting on client’s guest addresses or order pick up, we will see what we can do to remedy the invitations. A few remedy options are but not limited to is to reprint, mail out with an updates card, or mail invitations out and send a postponement card at a later date. We will discuss which option works best under the circumstances.
CANCELLATION BY THE CLIENT
If cancellation occurs during or after production, you will result in forfeiture of deposit and the possible billing for additional labor or expenses to date. Cancellations must be submitted via email. If you cancel before you have approved your order for printing, you will be refunded your deposit
Digital files shared with clients are strictly for personal use and for the use of the intended event only. Digital files cannot be duplicated and/or sold in any manner.
For logo incorporation, we kindly request you to ask the designer or company for permission.
Inspiration pictures are used as an example and will not be replicated or copied in any form or medium,
All design and content on KrystalsWeddingInvitations.com, social media platform and created by Krystals Wedding Invitations strictly belongs to Krystals Wedding Invitations. Any attempt to use our content without permission will not be tolerated. Any samples, physical goods, digital goods or anything from Krystals Wedding Invitations are copyrighted and cannot be duplicated in any manner. Images, designs or anything may not be used online or printed without written permission from Krystals Wedding Invitations. All Rights Reserved.
We value privacy and your privacy is very important to us. We will not sell or distribute your information in any way nor do we keep credit cards information on file. Anything printed with client's information is strictly micro-shredded after orders completed.
By purchasing from Krystals Wedding Invitations online or in office, you are agreeing and understand the terms and policies stated on this page.